SALE AND SUPPLY OF GOODS
Last updated: July 2026
Introduction
These terms apply to the purchase, ordering, or supply of any goods (“Goods”) through Queensland Medical Specialists Pty Ltd trading as Auscan Health (ACN 168 968 867) (“QMS/Auscan”, “we”, “our”, “us”) or this Site.
They form part of the legally binding agreement between you (“you”, “the user”, or “the Customer”) and QMS/Auscan, together with our Terms and Conditions.
Please read these terms carefully before purchasing or ordering Goods. If you have any questions, contact us at: admin@qldspecialists.com
By purchasing Goods from us, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not order or purchase Goods from us.
Lawful supply
All Goods are supplied strictly in accordance with Australian law. The Goods may only be purchased by patients holding a valid prescription issued by an authorised medical practitioner and dispensed in accordance with applicable Commonwealth, State, and Territory laws. QMS/Auscan may also supply Goods to authorised healthcare professionals, licensed pharmacies, hospitals, approved research institutions, and other persons or entities lawfully entitled to acquire such Goods under Australian law.
You acknowledge that any goods or services purchased via the Site are provided strictly in accordance with these terms, our Terms and Conditions, and applicable Australian laws, including the Therapeutic Goods Act 1989 (Cth) and the Poisons Standard (SUSMP).
Orders
Placing an order constitutes an offer to purchase the Goods at the listed price. We reserve the right to accept or reject any order for any reason, including availability, regulatory requirements, or verification of authorization.
Each accepted order forms a separate binding agreement between you and QMS/Auscan.
Pricing and Payment
All prices are in Australian Dollars (AUD) and exclusive of GST unless stated otherwise.
Payment must be made by approved electronic transfer or other methods we specify.
You agree to pay all applicable charges, including shipping and taxes.
QMS/Auscan reserves the right to amend prices or discontinue products at any time without prior notice.
Delivery
Delivery times are estimates only. We are not liable for delays beyond our control, including regulatory or supply chain interruptions. Delivery may occur directly from an approved warehouse or logistics provider acting on behalf of the dispensing pharmacy, where permitted by applicable law.
Returns and Refunds
Due to the regulated nature of the Goods, returns are only accepted where:
- Goods are damaged or defective upon arrival;
- The product does not comply with its specification;
- The return is otherwise required under the Australian Consumer Law.
Requests for returns must be submitted in writing within 14 days of delivery and must include sufficient information to identify the relevant order, including, where applicable, the batch number, invoice number, and details of the alleged defect or non-conformity.
Approved returns will, at QMS/Auscan's discretion and in accordance with the Australian Consumer Law, be replaced, repaired, or refunded.
Therapeutic Goods
The Goods supplied through partner pharmacies is generally supplied under:
- SAS Category B;
- Authorised Prescriber Scheme;
- Other lawful pathways.
Patients acknowledge these Goods may not be included on the Australian Register of Therapeutic Goods.
Warranties
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure, and compensation for reasonably foreseeable loss or damage.
Risk and Title
Title to Goods passes only upon full payment. Until then, QMS/Auscan retains legal ownership and may recover the Goods if payment obligations are not met.
Account and Authorization
You represent that:
- You are authorized to hold, purchase, or dispense the Goods under Australian law;
- You will maintain current licenses, permits, or TGA authorizations as required; and
- You will provide accurate information to facilitate lawful supply.
eScripts
Patients authorize Auscan Health to transmit eScripts to a nominated partner pharmacy.
Partner Pharmacy
Dispensing decisions remain the responsibility of the pharmacy. Dispensing is subject to:
- Stock availability;
- Legal requirements;
- Pharmacist assessment.
Force Majeure
We are not liable for delays or failures caused by circumstances beyond our control (e.g., natural disasters, regulatory changes, or supply disruptions).
Limitation of Liability
Except as required by law, QMS/Auscan excludes all warranties not expressly stated in these terms and limits liability to:
- Re-supply of the Goods or services; or
- Refund of the amount paid.
We are not responsible for indirect or consequential losses, including business interruption or loss of profit.
Termination
Either party may terminate this Agreement with written notice.
We may immediately suspend or terminate supply if you breach these terms, fail to make payment, or lose authorisation to purchase the Goods.
General
If any clause is held invalid or unenforceable, the remainder of these terms continues in full force.
Failure to enforce any provision does not constitute a waiver of our rights.
These terms, together with our Terms and Conditions, constitute the entire agreement between you and QMS/Auscan in relation to the sale and supply of Goods.
These terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland.
Contact
For any questions about these terms, please contact:
Queensland Medical Specialists Pty Ltd trading as Auscan Health.